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Work Desk

Registration

How to enrol:

  1. Complete and submit Online Enrolment or collect one at the practice.

  2. Read Data privacy information sheet and Enrolment Guidelines for Patients sheet here.

  3. Allow three working days before calling for an appointment (this gives us time to register you in our system and request notes from your previous GP).

Important:

  • Your first appointment will cost $60-$160 (less if you have a community services card), then you will pay normal rates for all other appointments.

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  • You will need to come in 15 minutes early for your first appointment.

Under 16 year olds:

  • A parent or guardian should enrol the patient

Non-attendance (DNA) & late cancellation Policy . 

At Mt Wellington Family Health Centre, we have introduced systems, including text reminders, to assist you in managing your appointments (reminders are not sent for appointments booked within 24 hours).

However, we understand that life can be unpredictable. If you are unable to attend your scheduled appointment, please notify us by phone at 09 570 2999 at least 1 hour prior. This allows us to offer the appointment slot to another patient in need.

If you fail to provide at least 1-hour notice or do not attend your appointment, you will receive a text or phone call reminder of this policy from our reception team, and your file will be marked with a DNA entry.

Upon a second occurrence, you will be charged 100% of the full consultation fee.

For frequent DNAs, future appointments may require advance payment, which will be retained as a cancellation fee if you again fail to notify us within the specified timeframe or do not attend.

Extra funding:

  • Check your eligibility to receive publicly funded health services here.

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  • Or ask at reception.

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We look forward to meeting you. 

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